Terms Of Service
Effective Date: August 21, 2022
When the following words are used in these terms, this is what they will mean:
1.1. Event Outside Our Control: is defined in clause 10 of the separately supplied terms and conditions;
1.2. Order: Your order for the products and/or services as set out overleaf in your customer agreement.
1.3. Services: the services and/or products we provide to you as set out in the order. This incorporates all products and services provided by IAN HESLOP CONSULTING LTD, including in-person or online trainings, seminars, books and digital products.
1.4. Terms: the terms and conditions set out in this document.
1.5. We/Our/Us: Ian Edward Heslop (IH) and/or IAN HESLOP CONSULTING LTD (IHCLTD), incorporated and registered in England and Wales under registration number: 11168313.
Our registered office is: 20-22 Wenlock Road, London, England, N1 7GU.
We are a Coaching, mentoring and training organisation. We are not an agency.
1.6. 'You' or 'your' means the person buying products, trainings and/or services from us
2.1. If you purchase any services from us or use our website, you agree to be legally bound by these terms and conditions.
2.2. When your purchase any services from us, you also agree to be legally bound by extra terms which may add to or replace some of these terms. This may happen for legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one week's notice.
2.3. We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement and agreement of the modified terms and conditions.
3: INFORMATION WE GIVE YOU
3.1. By UK law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 decrees we must provide you with certain information before a legally binding contract between you and IAN HESLOP CONSULTING LTD is made (see the summary box below). We will give you this information in a clear and understandable way.
We will give you information in relation to:
• The main characteristics of the service you want to purchase
• How you can contact us
• The total price of the service, including any taxes (or where this cannot reasonably be worked out in advance, the manner in which we will work out the price)
• How to exercise your right to cancel the contract and the cost and consequence of doing so
3.2. The key information we give you by law forms part of this contract (as though it is set out in full here).
3.3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
4. INFORMATION ABOUT US AND HOW TO CONTACT US
4.1. We are a company registered in England and Wales.
Our company registration number is 14628335
4.2. Our registered office is: 20-22 Wenlock Road, London, England, N1 7GU.
4.3. You can contact us by emailing our Support Team at firstname.lastname@example.org.
4.4. If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing (for example, to cancel the contract for services we have started to provide), you can send this to us by email. We will confirm receipt of this by contacting you in writing. If we need to contact you or give you notice in writing, we will do so by email.
5: RESPONSIBLE USE AND CONDUCT
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
5.1. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
5.2. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
5.3. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
5.4. Engaging in any activity disrupting or interfering with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
5.6. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
5.7. You are solely responsible any consequences, losses, or damages we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
5.8. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
5.9. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
5.9.1 Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
(a) Contains any type of unauthorized or unsolicited advertising;
(b) Impersonates any person or entity, including Ian Heslop and employees or representatives.
IAN HESLOP CONSULTING LTD has the right at our sole discretion to remove any content we feel in our judgment does not comply with this User Agreement, along with any content we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
5.9.3. You agree to indemnify and hold harmless IAN HESLOP CONSULTING LTD and its affiliates and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfil any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defence of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
6: ORDERING SERVICES
6.1. Below, we set out how a legally binding contract between you and IAN HESLOP CONSULTING LTD.
6.1.1. Any quotation given by us before you make an order for any service is not a binding offer by us to supply.
6.1.2. When you place your order, we will acknowledge it in writing. This acknowledgement does not, however, mean your order has been accepted.
6.1.3. We may contact you to say we do not accept your order. If we do this, we will try to inform you promptly. This is typically for the following reasons:
(a) we cannot fulfil the order
(b) we cannot authorise your payment
(c) we believe there is unsuitability between you, IAN HESLOP CONSULTING LTD and/or the service concerned.
(e) an error has occurred on the pricing or description of the product and/or service
6.2. The contract will relate only to the product or service which we have confirmed in the confirmation e-mail. We are not obliged to provide any other products or services course unless specified as such in the confirmation e-mail.
6.3. In the case of services where a live, in-person event is part of the deliverable, where future live events are scheduled (such as with the ianheslop.academy), in exceptional circumstances, it may be possible to transfer to a later live training date at the discretion of IAN HESLOP CONSULTING LTD. We are not obliged to fulfil any transference of attendance. Should a transfer be granted, it will evoke a transfer fee of $50 plus TAX.
6.4. If you are under the age of 18 you cannot attend any live training experience with us. The only exception is if you are accompanied by a parent/carer or guardian, and IAN HESLOP CONSULTING LTD reserves the right not to permit attendance regardless.
7: PROVISION/FULFILLMENT OF PRODUCTS OR SERVICE
7.1. We will provide the service purchased at the time or within the period agreed at the point of sale.
7.2. There may be occasions when our ability to fulfil the provision of the fulfilment of service might be affected by events beyond our reasonable control. Consequently, delay or even postponement may occur. Having made reasonable efforts to limit the impact of any such events, and having communicated with you accordingly, we will do all in our means to provide the service as soon as the issues have been resolved. Examples of events which might be beyond our reasonable control include:
7.2.1. Venues restrict or deny IAN HESLOP CONSULTING LTD access for whatever reason, or are closing due to emergencies, or mandatory closures due to any government restrictions based on public health concerns /pandemics etc.
7.2.2. In the case of the ianheslop.academy, you requesting to transfer to a later date
7.2.3. Materials not delivered within the time agreed with the supplier of the materials (and replacements cannot be sourced within a reasonable time at a reasonable expense).
7.2.4. Poor/dangerous weather conditions.
7.3. IAN HESLOP CONSULTING LTD reserve the right to film, record and/or take photographs of live, in-person or online events for the sole purpose of marketing/promotional activity. By agreeing to these terms, you agree to the use of your image in such activity.
7.4. We reserve the right to change the status and deliverable of any seminar, training or in-person event to an online experience at any time. We will always ensure the quality of training is in no way affected adversely by this change to ensure your experience and/or studies/qualification/accreditation remain to the highest standards we maintain.
8: CHARGES AND PAYMENT
8.1. The investment required to participate in any of our services will be as quoted on our web pages.
8.2. Prices are liable to change at any time. We have a rich, deep and broad array of products and services on offer across our website, and it’s always possible that, despite our best efforts, some of the services on our legacy web pages may be retired or incorrectly priced. Where services have already purchased and confirmed by a confirmation email, pricing will remain unaltered. We are under no obligation to provide service to you. IAN HESLOP CONSULTING LTD reserves the right to not provide any of our services to you, and in such an instance, we will provide a full refund of any investment you’ve made.
8.3. Payment for all services must be by credit or debit card, PAYPAL, BACS or CHAPS transfer and received by us in cleared funds prior to you receiving service.
8.4. All payments by credit card or debit card must be authorised by the relevant card issuer.
8.5. Price difference may occur as a result of participants students/delegates ordering products and services with us at different times or subject to different incentives/promotions. IAN HESLOP CONSULTING LTD is not obligated or liable to refund any price differences.
8.6. The price of the courses is in US Dollars ($/USD) and excludes VAT (where applicable)
8.7. All deposits and investments for all IAN HESLOP CONSULTING LTD services are non-refundable unless you cancel your order within 7 days of purchase.
9: RIGHT OF REFUSAL
9.1. IAN HESLOP CONSULTING LTD reserves the right to terminate the contract and service immediately without liability, and refuse participation in any of our products and services to any given individual, group or organisation.
9.1.2. In addition, IAN HESLOP CONSULTING LTD, in its sole discretion, reserves the right to remove from a classroom – online or at a physical location - a participant who is negatively impacting other participants or the learning environment.
9.1.3. IAN HESLOP CONSULTING LTD also reserved the right to remove a participant and end both contract and relationship if, in our opinion, the participant is abusive towards any of our employees, agents, consultants or sub-contractors, or takes any action which brings IAN HESLOP CONSULTING LTD or the aforementioned parties into disrepute or adversely affects our goodwill or reputation.
10: RIGHT TO CANCEL
10.1. You have the right to cancel your order within 14 days without giving any reason.
10.2. The cancellation period will expire after 14 days of purchase
10.3. To exercise the right to cancel, you must inform us by email of your decision to cancel this contract by a clear statement to: email@example.com. Cancellation is only in effect on the date an email acknowledgement is sent to you by IAN HESLOP CONSULTING LTD.
You may not cancel verbally in person or by any other communication method, nor by choosing not to attend a course for which you are registered.
10.3.1. If we have already started work on your order, or have provided you with any of our services or training materials, including access to Masterclasses, content and materials, you will pay us any costs we reasonably incurred in starting to fulfil the order, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you.
Please be aware all refunds will have credit cards and/or merchant bank charges, postal costs and material costs deducted. Materials are not reused.
Where you have cancelled an order because of our failure to comply with these terms (except where we have been affected by an event outside our control), you do not have to make any payment to us.
10.4. To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired
10.5. IAN HESLOP CONSULTING LTD reserves the right to withhold service until the 14-day cancellation period is over, unless:
10.5.1. You specifically request IAN HESLOP CONSULTING LTD to fulfil the order during the 14-day cancellation period
10.5.2. We agree to do so, and…
10.5.3. … you have signed a written confirmation (a copy of which is set out below) and either given it to our representative (if you do this, the written confirmation which you sign will form part of this contract as though set out in full here), or sent it as an email attachment to: firstname.lastname@example.org
Written confirmation to start carrying out service within the 14-day cancellation period
Confirmation to start work early:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states in most cases, you can cancel any service ordered within 14 days.
By signing this written confirmation and sending it to a representative of IAN HESLOP CONSULTING LTD, you agree that, on your request, we can start to carry out service during the 14-day cancellation period.
You still have a right to change your mind and cancel the contract during the 14-day cancellation period, however, we will charge you for any costs (including administration fees) IAN HESLOP CONSULTING LTD has encountered to provide the service to you between your request and your request to cancel. The amount we charge you will always be in proportion to the work conducted.
You acknowledge; however, you will lose the right to change your mind and cancel your order during the 14-day cancellation period once the service has been fully carried out by IAN HESLOP CONSULTING LTD. If this happens, we will charge you for the full price.
To: IAN HESLOP CONSULTING LTD, 20-22 Wenlock Road, London, England, N1 7GU.
I/We [*] hereby give notice that I/We [*] request you to supply the following course [*] on the following date [*]
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s),
[*] Delete/ insert details as appropriate
10.6. All our deposits and registration fees for any services provided by IAN HESLOP CONSULTING LTD, including but not exclusive to taster days, workshops, seminars, online or in-person training courses, Masterclasses or Global Broadcasts are non-refundable and non-transferable from the point of sale (see section 6.2 right to cancellation).
10.7 All registration fees purchased online are non-refundable and non-transferable up to 14 days before the event commences, your place is confirmed and cannot be resold.
10.8 If you do not notify us in advance that you will be unable to attend an in-person training either online or at a physical venue for which you are registered, you agree to forfeit the full course fee.
10.9. Refunds, less any non-refundable registration fee or costs, will be made within 45 days following the receipt of written requests.
11: EFFECTS OF CANCELLATION
11.1. If you cancel any service within the 14-day cancellation period we will reimburse to you all payments received from you, except where we have started carrying out the course within the 14-day cancellation period and/or you have signed our written confirmation to start carrying out the course within the 14-day cancellation period (see clause 6.6 for more details).
11.2. We will make the reimbursement without undue delay, and not later than 30 days after the date we confirm receipt of your decision to cancel your order/contract,
11.3. We will make the reimbursement using the same means of payment as you used for the initial transaction.
12: NATURE OF SERVICES
12.1. The Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'), for example:
12.1.1. The services are carried out with reasonable care and skill
12.1.2. You must pay a reasonable price for the services, and no more if you and we haven't fixed a price for the services, and
12.1.3. We must carry out the services within a reasonable time if you and we haven't fixed a time for the services to be carried out.
13: FAULTY SERVICES
13.1. Your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
13.2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). You may also have other rights in law.
14: INTELLECTUAL PROPERTY RIGHTS
14.1. IAN HESLOP CONSULTING LTD is globally renowned for the quality of our suite of products, services, content, courses, course materials, proprietary models, training and other learning experiences, including how we create the context for learning. We understand people who experience IAN HESLOP CONSULTING LTD’s content are often inspired to share it with others. However, our Intellectual Property [IP] is fully protected by law and can only be used by any other party with explicit permission by IAN HESLOP CONSULTING LTD.
For the purpose of clarification, we have established the following guidelines to IAN HESLOP CONSULTING LTD-specific Intellectual Property [IP].
14.2. All intellectual property rights (including, without limitation, copyright, moral rights, design rights, trademarks and patents) and all other rights in the course content, design and course materials and resources, in all formats, are protected by UK copyright laws and international treaty provisions and belong to IAN HESLOP CONSULTING LTD.
14.3. We hereby grant you a non-exclusive, non-transferable license to use, for your personal use, any content, resources, manuals and materials owned by or licensed to us and provided as part of our products and services for the purpose only of enabling you to attend, participate and complete whatever intervention/product or service you have invested in with us.
14.4. You may not sell, transfer, copy, donate or otherwise distribute such materials to third parties or use these materials for commercial purposes.
14.5. ianheslop.academy participants are licensed to use all the content, resources and materials on a non-exclusive basis with their Coaching clients.
14.6. Use of IAN HESLOP CONSULTING LTD intellectual property is strictly prohibited without the specific written approval of IAN HESLOP CONSULTING LTD.
14.7. Reproduction, distribution, sharing or copying of any IAN HESLOP CONSULTING LTD product or service, including but not exclusive to content, design, resources and materials, is strictly prohibited.
14.8. IAN HESLOP CONSULTING LTD Intellectual Property includes but is not limited to:
• Its trademarks and terms.
• Use of any IAN HESLOP CONSULTING LTD logo is strictly prohibited without our prior written consent.
• Audio and visual recordings of our online or physically in-person events, trainings, experiences are strictly prohibited without our prior written consent.
• All documents – copyrighted or not - including videos, Masterclasses, presentations (live, pre-recorded, online or at a physical venue) and associated resources including course/service timelines, any other workbooks or manuals and any IAN HESLOP CONSULTING LTD models, frameworks or methodologies.
• Confidential trade secrets, as well as “know-how” (e.g., the special way IAN HESLOP CONSULTING LTD faculty are trained and deliver Coaching and mentoring or training courses).
• The specific skills, principles, techniques, and exercises delivered throughout our products and services, as well as the unique and specific way they are structured and woven together. There are certain specific components within IAN HESLOP CONSULTING LTD products and services which are not IAN HESLOP CONSULTING LTD’s Intellectual Property when used as stand-alone exercises or components however, the context in which they are delivered is IAN HESLOP CONSULTING LTD’s Intellectual Property.
14.9. In addition to establishing copyright protection on all materials produced by IAN HESLOP CONSULTING LTD, IAN HESLOP CONSULTING LTD has also obtained trademark protection in connection with many of its key products and services. Still other materials are considered proprietary trade secrets and are kept confidential by IAN HESLOP CONSULTING LTD.
14.9.1 IAN HESLOP CONSULTING LTD reserves all of its legal rights relating to all IAN HESLOP CONSULTING LTD Content/Intellectual Property.
Thank you for having the personal and professional integrity, morals and ethics to respect our work and Intellectual Property.
IAN HESLOP CONSULTING LTD welcomes explorative conversations with any individual/party who’d like explore use of IAN HESLOP CONSULTING LTD’s intellectual property in alignment with these guidelines.
Contact us with questions, or to request written approval for use of specific IP at: email@example.com
14.9.3. We reserve the right to film or record any of our online or physically in-person events delivering the course during your attendance. You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent.
14.9.4. We reserve the right to record group voice and video conference calls, including individual one-to-one Coaching sessions to adhere to our quality control procedures and those which maintain external endorsements and accreditations. You authorise us to use these recordings in accordance with the law, without the need for further consent.
14.9.5. You acknowledge certain information contained in the course and course materials is already in the public domain.
14.9.6. You are not permitted to sell or promote products, services, events or lead generation offers, free or paid for, on any group forums, Facebook Pages, live calls or physical in-person events without our prior written permission.
15: OTHER IMPORTANT/SPECIFIC PRODUCT & SERVICE TERMS
15.1. Your Personal Responsibility
IAN HESLOP CONSULTING LTD is not responsible for your participation and engagement in any of its products and services, nor are we responsible for you applying any of the strategies, principles, tactics, methods and ideas shared across our extensive body of work and all product and services within it -including past, present or future offerings.
In agreeing to these terms, you accept IAN HESLOP CONSULTING LTD is not responsible nor liable for any demonstrable or evidenced lack of commitment, participation or application on your part, and you agree to forfeit any claim or refund for any product or service where you’ve failed to embrace, engage and apply yourself on a regular and consistent basis and/or as required to achieve your desired outcome.
15.2. ianheslop.academy Access
Your access to products, services and all associated resources – paid for or complimentary - in ianheslop.academy is a privilege entirely at the discretion of IAN HESLOP CONSULTING LTD.
15.2.1. IAN HESLOP CONSULTING LTD reserves the right to suspend access to your ianheslop.academy account for scheduled maintenance. We will provide adequate advanced notice when doing so.
15.2.2. IAN HESLOP CONSULTING LTD reserves the right to suspend or terminate your ianheslop.academy account and access to IAN HESLOP CONSULTING LTD’S intellectual property should IAN HESLOP CONSULTING LTD believe there are legitimate grounds for doing so, such as any contravention of any term in this contract.
15.3. IAN HESLOP CONSULTING LTD Faculty One-to-One Coaching
IAN HESLOP CONSULTING LTD has a faculty of Coaching Practitioners who provide one-to-one Coaching services to our clients, who adhere to the highest standards of practice in the profession.
For a Coaching relationship to do its’ transformative work, it must be built on trust and confidentiality and consist of a series of frequent and regular one-to-one sessions over a set period of time.
15.3.1. The minimum number of sessions for a one-to-one Coaching engagement with a IAN HESLOP CONSULTING LTD Faculty Coach is twelve sessions.
15.3.2. Should your application to be Coached by a IAN HESLOP CONSULTING LTD Faculty Coach be accepted, we expect you to fully commit to the relationship and your obligation. Consequently, you acknowledge you are entering into a relationship with a minimum commitment of twelve one-to-one Coaching sessions, and you accept no refund will be made for your entire investment should you attempt to cancel your purchase or curtail the amount of sessions after the statutory 14-day period.
15.3.3. You also accept any sessions missed by you, for whatever reason, will be forfeited and charged for as per the price/investment quoted at point of sale unless IAN HESLOP CONSULTING LTD grants exclusion because of exceptional circumstances.
15.4. Payment Plans: For those who need it, we offer payment plans for cashflow convenience: such plans carry a small finance charge to compensate for additional administration/additional risk exposure. It should also be noted that where the product consists of modules or classes, IAN HESLOP CONSULTING LTD reserves the right to release the content in line with and based on the payment plan agreement at the time.
16: EARNINGS AND INCOME DISCLAIMER
16.1. IAN HESLOP CONSULTING LTD cannot and does not make any guarantees about your ability to get results or earn any money with the ideas, information, tools, or strategies revealed in our Intellectual Property.
16.2. What we do guarantee is satisfaction with the quality of our products and services.
16.3. All IAN HESLOP CONSULTING LTD products and services are for educational and informational purposes only.
16.4. Nothing on this page, any of our webpages, or any of content or information within our Intellectual Property is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance.
16.5. Always consult your accountant, lawyer or professional advisor before acting on any information related to a lifestyle or career change, your business or finances. You alone are responsible and accountable for your decisions, actions and results in life, and by agreeing to these terms you agree not hold IAN HESLOP CONSULTING LTD or any of its officers or representatives liable for your decisions, actions or results, at any time, under any circumstance.
17: YOUR PRIVACY AND PERSONAL INFORMATION
18: END OF THE CONTRACT
18.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
19: LIMIT ON OUR RESPONSIBILITY TO YOU
19.1 Except for any legal responsibility we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
19.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed
(b) were not caused by any breach on our part
19.1.2 business losses
19.1.3 losses to non-consumers.
19.2 Our liability for losses you suffer as a result of our breach of contract is strictly limited to the price of the product or service which you purchased.
19.3 We are not liable for additional costs due to changes in any product or service, courses, content, materials, resources, venues, accommodation or trainers. Every effort will be made to provide reasonable notice where possible.
19.4 Your success in building any business is dependent on a number of factors. IAN HESLOP CONSULTING LTD gives no guarantee that by attending our events, trainings and experiences, and/or completing any of our products and services online or otherwise, you will experience success in any business or activity following your participation.
20: LIMITATION OF WARRANTIES
20.1; By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means we do not represent or warrant to you that:
20.1.1. The use of our Resources will meet your needs or requirements.
20.1.2. The use of our Resources will be uninterrupted, timely, secure or free from errors.
20.1.3. The information obtained by using our Resources will be accurate or reliable, and
20.1.4. Any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that:
20.1.5 Any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
20. 1.6: no information or advice, whether expressed, implied, oral or written, obtained by you from IAN HESLOP CONSULTING LTD, or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
21: TERMINATION OF USE
You agree we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information you may have on file with us, including any account or login information.
22.1 We will try to resolve any disputes with you quickly and efficiently.
22.2 If you are unhappy with:
22.2.1 any product or service
22.2.2 our service to you generally
22.2.3 any other matter
Please contact the Support Team as soon as possible at: firstname.lastname@example.org
22.3 If we cannot resolve a dispute with you, we will advise accordingly.
22.4 Should you decide to pursue your dispute via formal legal proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract
22.5 Relevant United Kingdom law will apply to this contract
23: THIRD PARTY RIGHTS
23.1 No one other than a party to this contract has any right to enforce any term of this contract
23.2 You may not transfer any right or obligation under this agreement, in whole or in part, without our prior written consent.
23.3 We may subcontract or delegate (but not otherwise deal with) any or all of our obligations under this agreement. Under those circumstances we will give you prior written notice including the identity of the relevant subcontractor.